istana77 Privacy Policy

This page describes what we collect when you use istana77 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with applicable regulations. Your privacy is important to us, and we are committed to transparent data handling practices.

When you register an account on istana77, you provide your name, email address, contact number, and payment details. We also collect information about your activity on our platform—the games you play, the markets you wager on, your account balance, and your transaction history. This information helps us deliver our service, detect fraud, and improve your experience.

We do not sell your personal data to third parties. We share information only with payment processors, identity verification providers, and regulatory authorities where required by law. Our servers may be located outside your jurisdiction, and your data may be transferred across borders to support our operations.

What Data We Collect on istana77

Account registration and identity information

We collect your full name, date of birth, email address, phone number, and residential address when you register an account on istana77. We use this information to verify your identity, comply with anti-money-laundering regulations, and contact you about your account. We may request additional documents—such as a government-issued ID or proof of address—to confirm your identity before your first withdrawal.

We store your registration data securely and retain it for as long as your account remains active, plus a retention period required by applicable law. If you close your account, we retain your data only as long as necessary to resolve disputes, comply with tax obligations, or fulfill legal requirements.

Payment and transaction data

We collect information about every deposit and withdrawal you make on istana77. This includes the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date, and the transaction status. We use this information to process your payments, detect fraud, and maintain accurate account records.

We do not store your full payment card details or bank account numbers. Payment processing is handled by third-party payment processors who comply with industry security standards. We receive only confirmation that your transaction was successful.

Gaming and wagering activity

We track your activity across all games and markets on istana77: sportsbook wagers (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We record the games you play, your wagers, your winnings, and your account balance.

We use this data to calculate your loyalty tier, determine your weekly cashback eligibility, and detect suspicious patterns that may indicate fraud or violation of our terms. Your gaming history is visible only to you and to our compliance team when investigating disputes or suspected violations.

Data security: We encrypt your personal data in transit and at rest. Our servers use industry-standard security protocols. We conduct regular security audits and maintain access controls to prevent unauthorized access.

Device and usage information

We collect information about the device you use to access istana77, including your IP address, browser type, operating system, and device identifier. We also track your login times, session duration, and pages visited. This information helps us detect fraud, prevent unauthorized access, and improve our platform performance.

We use cookies and similar tracking technologies to remember your preferences and keep you logged in. You can disable cookies in your browser settings, but this may limit your ability to use certain features on istana77.

How We Use and Share Your Data

Our data use practices

We use your personal data to deliver our service, verify your identity, process your payments, calculate your loyalty rewards, and comply with applicable law. We also use your data to detect and prevent fraud, investigate disputes, and improve our platform. We do not use your data for marketing purposes without your explicit consent.

We may contact you via email or phone to notify you about account changes, promotional offers, or important updates to our terms. You can opt out of promotional communications at any time through your Account Settings, but we will continue to send you transactional messages related to your account.

Third-party processors and data sharing

We share your personal data with third-party service providers who help us operate istana77. These include payment processors, identity verification providers, customer support platforms, and analytics services. All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify.

We may disclose your data to regulatory authorities, law enforcement, or government agencies if required by law or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. We do not sell your data to advertisers or marketing companies.

Encryption: The process of converting your data into a code that cannot be read without a decryption key. We use encryption to protect data in transit and at rest.
Cookie: A small file stored on your device that remembers your preferences and login status on istana77.
IP address: A unique identifier assigned to your device when you connect to the internet. We use it to detect fraud and track your location.
Data retention: The length of time we keep your personal data. We retain data only as long as necessary to provide our service or comply with law.

Your rights and data access

You have the right to access, correct, or delete your personal data. You can update your account information at any time through your Account Settings on istana77. If you wish to request a copy of all data we hold about you, or if you wish to request deletion of your account and associated data, contact our support team through your account dashboard.

We will respond to data access and deletion requests within a reasonable timeframe, subject to applicable law. We may retain certain data if required by law or if deletion would interfere with fraud detection or dispute resolution. If you have a concern about how we handle your data, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

Cross-border data transfer

Our servers are located in multiple jurisdictions, including outside Southeast Asia. Your personal data may be transferred to and stored in countries with different data protection laws than your own. By using istana77, you consent to the transfer of your data across borders. We take reasonable steps to ensure that your data receives adequate protection wherever it is stored.

We do not transfer your data to jurisdictions that lack adequate data protection unless you have explicitly consented or unless the transfer is necessary to provide our service. If you have concerns about cross-border data transfer, contact our support team.

Policy updates and contact

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or through your Account Settings. Continued use of istana77 after notification constitutes acceptance of the updated policy.

If you have questions about this privacy policy, how we collect or use your data, or if you wish to exercise your data rights, contact our support team through your istana77 account dashboard. We are committed to addressing your concerns and protecting your privacy.